Raging Waters Sydney Cookies & Tracking Notice

Effective starting: 22/7/2025

This Cookie Policy explains how Raging Waters Sydney (“we”, “us”, “our”), company belonging to the Parques Reunidos Group, uses cookies and similar technologies on its websites: https://www.ragingwaterssydney.com.au and any associated domains (“Website”).

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Raging Waters and our third party partners, such as our analytics and advertising partners, use various technologies to collect information, such as cookies. This policy outlines what cookies are, what types we use, how we use them, and how you can manage your preferences.

1. What are cookies?

Cookies are small data files that websites place on your device (computer, smartphone, tablet, etc.) when you visit them. They help us recognise your device, improve your experience, personalise content and services, and collect analytics and advertising information.

We may also use similar technologies such as pixels, local storage, web beacons, or tags collectively referred to as “cookies” for the purposes of this policy.

2. Who manages cookies?

2.1 Website Operator

We use cookies and other technologies to improve and customise our products and your experience with the Raging Waters Website and Services. This website is operated by:

Raging Waters Sydney

Company belonging to the Parques Reunidos Group
427 Reservoir Road, Prospect, NSW 2147

Any questions about this policy or privacy concerns may be directed to: privacy@ragingwaterssydney.com.au.

2.2 Third Parties

We also use cookies from third-party providers to improve services, support marketing and measure site performance. These third parties may include:

• Google
• Meta (Facebook, Instagram)
• TikTok
• Adobe
• Microsoft
• Salesforce
• Hotjar
• Taboola
• Quantum Metrics
• OneTrust

These parties may collect data about your browsing activity on our Website and across others.   We recommend that you review the privacy policies of these third-party providers to understand how they handle your personal information. These providers may process your data in accordance with their own privacy practices, which may differ from ours.

3. Types of cookies used

3.1 Necessary Cookies

These cookies and other technologies are essential in order for the Website to function and enable the Services and cannot be disabled in our systems. They include session management, security, shopping cart functionality, and fraud prevention. Consent is not required for these cookies.

3.2 Performance & Analytics Cookies

These cookies and similar technologies collect information on how users interact with the Services. They are used to understand user interaction and improve the Services and performance. These cookies track metrics like page visits, traffic sources, and device/browser types. These are anonymised where possible and only used if you consent. Express consent is requested prior to the installation of non-essential cookies, in accordance with the OAIC’s expectations.

3.3 Functional or Preference Cookies

These cookies and similar technologies are used to remember your preferences (e.g., language or location) to provide an enhanced and tailored experience for you. These require your consent.

3.4 Targeting & Advertising Cookies

These cookies are used to deliver content and advertising tailored to your interests based on browsing behaviour. These cookies require your consent and may involve cross-site tracking.

4. How to manage or withdraw cookie consent

You can manage your cookie preferences through:

• Our Cookie Preferences Tool, which appears on your first visit and is available in the footer of our Website.
• Your browser settings: You can block or delete cookies via your browser. Instructions for common browsers are linked below:

                o Chrome

                o Firefox

                o Safari

                o Edge

Please note that disabling some cookies may impact website functionality.

5. Retention of Data

We retain cookies only for the period necessary to fulfil the purposes outlined. Cookie lifespans vary and after expiry, cookies are either deleted automatically or can be cleared manually by you.

6. International Data Transfers

Some of our third-party service providers may be located outside Australia, including in the European Union and the United States of America. Where your personal information is disclosed to overseas recipients collected through cookies, we will take reasonable steps to ensure it is protected in line with Australian privacy laws.

7. Collection of Personal Information

Some cookies collect data that may be considered personal information (e.g. IP address, device ID). This data is handled in accordance with our Privacy Policy, which outlines how you can access, correct, or complain about the handling of your personal information.

8. Children’s Privacy  

This Website is not intended for use by individuals under 18 years of age without parental or guardian consent. If you are under 18, please ensure a parent or guardian reviews this policy and manages your cookie preferences.  We encourage parents and guardians to review this policy, together with the Raging Waters Privacy Policy, and assist minors in managing their cookie preferences.

9. Changes to This Policy  

This Cookies and Tracking Policy may be updated from time to time to reflect applicable changes in legislation or technology. The latest version will always be available on the  Website. If changes are made, we will notify you by revising the “effective starting date” at the top of this notice and/or via a pop-up banner.